Returns
Free Returns in the USA
Our Guarantee
K Marie ArtifeX makes it easy to return your purchase(s). Simply ship any unwanted item(s) back to us for free and enjoy shopping with confidence that if you don’t love it, you can send it back within 14 days of purchase. See below for full details and exceptions.
HOW TO RETURN YOUR ITEM:
1) To begin a return request,
a. Use the submission form by clicking the “Submit a Return” button on this page or
b. By contacting contact@kmarieartifex.com email with the subject as RETURN ORDER with your order number, and body of email must include your name and date of purchase
Steps in processing your return and shipping label will be emailed to the email address you use to Submit a Return.
2) Package the item(s) being returned and a copy of your invoice in the original packaging (usually padded envelope).
3) Print your free emailed return label for your package from contact@kmarieartifex.com (via Rollo)
4) Affix the label to your package and put it in the mail
Additional Information
The following items are not eligible for returns:
Special orders
Purchased items otherwise altered, including beads and stringing materials that have been unraveled or reclaimed as “raw” materials with the purpose or intention to reuse or resell for personal use or financial gain
K Marie ArtifeX e-Gift cards
A 25% restocking fee will be assessed on items purchased more than 14 days ago. Return of items purchased more than 60 days ago will not be accepted.
Return shipping guidelines:
Only orders originating in the United States are eligible for our free returns service.
Returning order items must be in original packaging or, if unavailable, in plain protective packaging with a copy of the original invoice.
For your protection, we recommend, but do not require, that you insure your package. We will not credit you for items that arrive damaged.
Refunds for returns over $10 received within 14 days will usually be refunded directly to the original form of payment. A merchandise credit, a K Marie ArtifeX e-Gift Card, will be issued in cases where the original form of payment is unavailable for a refund.
Refunds for returns received more than 14 days after the order was originally delivered to you will be issued as a merchandise credit, a K Marie ArtifeX e-Gift Card. For returns older than 14 days a 25% restocking fee will be deducted from the refund. Returns older than 60 days will not be accepted.
If you would like to exchange any item, simply return it for a refund and place a new order for the desired item(s).
CONTACT US
If you have questions or comments about this Return Policy, please contact us at:
K Marie ArtifeX
Cortland
NY, 13045
607-288-2636